Casino Customer Service

Outstanding casino managers attract and inspire excellent employees, thus helping implement organizational improvement programs.  A great manager will manage employees by developing strong and productive team members.  They will be the key to attracting and keeping the best and most talented employees.  These managers will add incredible value to your casino and the investment will provide a powerful return.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future.

Those interested in obtaining a copy of the white paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com or call her at 206-774-8856.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420

To roll out organizational improvement, casino managers must be able to envision and establish desired outcomes for success.  The objectives must be concrete and all goals need to be reviewed and evaluated continuously, according to Phyllis Hartman and John Hayden in “Creating A Positive Culture.”  Management must be given the tools and the time to learn and implement their managerial skills.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future. 

Those interested in obtaining a copy of the white paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com or call her at 206-774-8856.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420

In “Creating A Positive Culture,” Phyllis Hartman and John Hayden state that “without the support, vision and championing” of managers and leaders, organizational change efforts would not be possible.  Managers must all be on the same page, understand the basis and planning for change, be committed and model the improvement for employees.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future. 
Those interested in obtaining a copy of the white paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com or call her at 206-774-8856.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420

In “Creating A Positive Culture,” Phyllis Hartman and John Hayden state that “without the support, vision and championing” of managers and leaders, organizational change efforts would not be possible.  Managers must all be on the same page, understand the basis and planning for change, be committed and model the improvement for employees.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future. 
 
Those interested in obtaining a copy of the white paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com or call her at 206-774-8856.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420

Employee support and buy-in at a casino implementing organizational improvement is critical to the success of the program.  According to the TNS/Conference Board, employee disengagement, if not checked, will result in a largely unproductive workforce.  Forty percent of today’s employees feel disconnected from their employers and 25 percent show up at work just for the paycheck, the Conference Board says.  Only one-third of employees surveyed by the Conference Board viewed their management as strong leaders.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future.  Those interested in obtaining a copy of the white paper should e-mail Marilyn Kuhnert, our client development specialist, at mkuhnert@casinocustomerservice.com or call her at 623-486-9090.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420